Shipping policy

Last updated: October 30, 2026

Shipping Policy

Delivery within South Africa

Beauty Method currently delivers within South Africa only, subject to courier service availability.

We use Aramex Store-to-Door to deliver orders to the physical delivery address provided at checkout.

Delivery timeframes

Our current estimated delivery timeframe is 8–11 business days after payment confirmation.

Delivery timeframes are estimates and may be affected by your location, public holidays, peak shopping periods or courier disruptions. Any known changes to the expected timeframe will be communicated to you.

Shipping charges

Applicable shipping charges and available delivery options are shown at checkout before payment.

Any free-delivery promotion is subject to the conditions displayed on our website at the time of purchase.

Tracking your order

Once your parcel has been dispatched, we will provide your Aramex tracking details using the contact information supplied with your order.

If you need assistance tracking your parcel, email beautymethod01@gmail.com with your order number.

Courier delays

Although we aim to deliver within the estimated timeframe, Aramex may experience delays caused by operational disruptions, weather, high parcel volumes or other circumstances outside our reasonable control.

We cannot guarantee a specific arrival date unless expressly agreed. If your parcel is delayed, please contact us so we can follow up with Aramex and provide available updates.

This does not exclude Beauty Method’s legal obligations or limit your rights to cancellation, a refund or another remedy where applicable law provides for them.

Delivery details and unsuccessful deliveries

Please provide a complete and accurate physical address, including any unit number, access instructions and a working contact number.

If your delivery details need correcting, contact us as soon as possible. Changes may not be possible once the parcel has been dispatched.

If redelivery is required because of incorrect information supplied by you or an unsuccessful delivery attributable to you, an additional reasonable courier charge may apply. We will explain any charge before arranging redelivery.

Missing, damaged or incorrect deliveries

If your parcel has not arrived, arrives damaged or contains an incorrect item, contact beautymethod01@gmail.com as soon as reasonably possible.

Include your order number and a description of the issue. For damaged parcels, photographs of the packaging and items will help us investigate.

Please retain the packaging where reasonably possible. We will investigate with the courier and arrange the appropriate resolution in accordance with your legal rights. You will not be required to resolve the matter solely with Aramex.

Returns

For return eligibility, return shipping costs and refund information, please read our Return and Refund Policy.

Contact

For delivery enquiries, email beautymethod01@gmail.com and include your order number.

This policy does not limit any rights you have under applicable South African consumer protection laws.